Gartner Magic Quadrant 2024 Crm Integration. Salesforce, the #1 ai crm, today announced that salesforce’s sales cloud has been recognized as a leader in the gartner magic quadrant for sales force automation platforms for the 18th consecutive year. Now, they include more customer engagement channels, automate more service workflows, and leverage more advanced ai.
For the 14th consecutive year, salesforce service cloud has been named a leader in the 2023 gartner magic quadrant for crm customer engagement center report. Artificial intelligence and increased investment in digital engagement are top priorities on vendors’ roadmaps.